fc77 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") is issued by fc77 ("we", "us", "our", or "the Platform") and applies to all personal data collected from individuals who visit, register on, or otherwise interact with the fc77 website and its associated services available at fc77.io.

This Policy applies to all registered members and website visitors located in Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. By creating an account or using the fc77 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside the fc77 Terms and Conditions, which govern your use of the platform more broadly. In the event of any conflict between this Policy and the Terms and Conditions on a matter of data privacy, this Policy shall prevail.

2. Data Controller Information

fc77 acts as the data controller in respect of all personal data collected through the fc77 platform. As data controller, fc77 determines the purposes and means by which your personal data is processed. If you have any questions about how fc77 handles your personal data, or if you wish to exercise any of your data rights, you may contact the fc77 data protection team using the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

3.1 Registration and Account Data

When you register a fc77 account, we collect the following personal data: your full legal name, date of birth, residential address (including city and postcode), email address, and mobile telephone number. This information is required to create and administer your account and to verify that you meet the minimum age requirement of 21 years.

3.2 Identity Verification Data

As part of our Know Your Customer (KYC) and anti-money laundering obligations, fc77 may request copies of identity documents including your National Identity Card (NID), passport, or birth certificate, as well as proof of address documents such as recent utility bills or bank statements. These documents are processed securely and stored in encrypted form.

3.3 Financial and Transaction Data

fc77 records details of all financial transactions conducted through your account, including deposit amounts, withdrawal requests, bonus claims, and betting activity. We also collect the payment method identifiers associated with your transactions — for example, the registered mobile number linked to a bKash or Nagad account, or the last four digits and expiry date of a card used for deposits. Full card numbers and full mobile banking PINs are never stored by fc77.

3.4 Technical and Usage Data

When you access the fc77 platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, time spent on pages, and session timestamps. This data is used for security monitoring, fraud detection, platform optimisation, and analytical purposes.

3.5 Communications Data

fc77 retains records of communications between you and our customer support team, including live chat transcripts, email correspondence, and any complaints or feedback submitted through the platform. These records are kept for quality assurance, training, dispute resolution, and regulatory compliance purposes.

3.6 Responsible Gaming Data

Where you use any of fc77's responsible gaming tools — such as deposit limits, cooling-off periods, or self-exclusion — we record this information to ensure that your chosen restrictions are correctly applied and maintained throughout their specified duration.

4. How We Collect Your Data

fc77 collects personal data through the following means:

• Directly from you: via the account registration form, identity verification submissions, deposit and withdrawal requests, responsible gaming tool activations, support communications, and any feedback or survey responses you submit.
• Automatically: via server logs, cookies, and similar tracking technologies that record technical and usage data when you interact with the fc77 website or mobile interface.
• From third-party payment providers: when you make a deposit via bKash, Nagad, Rocket, Upay, or a card scheme such as Visa or Mastercard, the relevant payment provider may share transaction confirmation data and a tokenised payment identifier with fc77 to facilitate the crediting of your account.
• From identity verification partners: fc77 may use third-party KYC service providers to assist with the verification of identity documents. These providers may return a verification status and risk score to fc77 alongside the document data you submit.
• From fraud prevention services: fc77 may receive signals from third-party fraud prevention and device fingerprinting services that help identify suspicious account activity or access patterns.

5. Legal Basis for Processing

fc77 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and fc77 — including account creation, transaction processing, bet settlement, and customer support.
• Legal obligation: Processing required for fc77 to comply with anti-money laundering regulations, gaming licence conditions, tax reporting requirements, and law enforcement requests issued under applicable legal authority.
• Legitimate interests: Processing carried out for fc77's legitimate business interests, including fraud detection, platform security, analytics, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed consent — for example, the receipt of promotional emails and personalised bonus offers. You may withdraw consent for consent-based processing at any time by contacting fc77 support or adjusting your account communication preferences.

6. How We Use Your Personal Data

fc77 uses the personal data we collect for the following purposes:

• Account administration: Creating, managing, and maintaining your fc77 account, including processing login requests and account settings changes.
• Transaction processing: Facilitating deposits, withdrawals, bonus crediting, and bet settlement in Bangladeshi Taka (৳).
• Identity verification: Confirming that you meet the minimum age requirement of 21 years and that the identity and payment information you have provided is accurate and belongs to you.
• Fraud and security monitoring: Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, bonus abuse, and unauthorised account access.
• Customer support: Responding to your enquiries, resolving complaints, and providing assistance with your account.
• Responsible gaming: Applying and monitoring any deposit limits, cooling-off periods, or self-exclusion requests you have activated, and identifying patterns of play that may indicate problem gambling.
• Platform improvement: Analysing aggregate usage data to understand how members interact with the fc77 platform and to identify areas for performance and user experience improvements.
• Marketing communications: Sending you information about fc77 promotions, bonuses, and seasonal offers where you have consented to receive such communications. All marketing emails include a clearly labelled unsubscribe mechanism.
• Legal and regulatory compliance: Meeting fc77's obligations under its gaming licence, anti-money laundering regulations, and any requests from competent legal authorities.

7. Sharing Your Personal Data

fc77 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and only to the extent required for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank, solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers engaged to assist with document verification and age confirmation, operating under strict data processing agreements.
• Fraud prevention and security services: Third-party providers of device fingerprinting, IP risk scoring, and fraud detection services used to protect the integrity of the fc77 platform.
• Game content providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier solely for the purpose of game delivery and fair-play certification. These providers do not receive your full identity data.
• Legal authorities: Competent government bodies, regulators, law enforcement agencies, or courts where fc77 is legally required to disclose personal data in response to a valid legal request or regulatory obligation.
• Professional advisers: Lawyers, auditors, and accountants engaged by fc77 under strict duties of professional confidentiality.

All third parties that process personal data on behalf of fc77 are required to implement security measures that are no less protective than those applied by fc77 itself, and are prohibited from using your data for any purpose beyond the specific service they provide to fc77.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. fc77 uses cookies and similar tracking technologies — including local storage objects and session identifiers — to operate the platform, maintain your logged-in session, detect fraud, and gather analytics data about how members use the site.

8.2 Types of Cookies Used by fc77

• Essential cookies: Required for core platform functionality, including maintaining your authenticated session, remembering your language and currency preferences, and protecting against cross-site request forgery (CSRF). These cookies cannot be disabled without impairing platform functionality.
• Analytics cookies: Used to collect anonymised data about page views, session durations, navigation paths, and device types, to help fc77 understand how the platform is used and where improvements can be made.
• Security cookies: Used by fraud detection and device fingerprinting systems to identify unusual access patterns and prevent unauthorised account access.
• Preference cookies: Used to remember your display preferences and responsible gaming settings between sessions.

8.3 Managing Cookies

You may configure your browser to block or delete cookies at any time. However, please note that disabling essential cookies will impair your ability to log in and use the fc77 platform. Instructions for managing cookies are available in the help documentation of your chosen browser.

9. Data Security

fc77 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the fc77 servers.
• AES-256 encryption at rest for all personal data and identity documents stored in fc77's systems.
• One-way cryptographic hashing for all account passwords. fc77 staff cannot view your password; only you know it.
• Role-based access controls ensuring that fc77 staff can only access personal data that is relevant to their specific job function, with all access events logged.
• Regular penetration testing and security audits carried out by qualified independent security professionals.
• Two-factor authentication (2FA) available to all members and strongly encouraged as an additional layer of account security.

While fc77 takes all reasonable precautions to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying fc77 support immediately if you suspect any unauthorised use of your account.

10. Data Retention

fc77 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law or regulation. The following general retention principles apply:

• Account and registration data: Retained for the duration of your membership and for a period of at least five years following account closure, in compliance with anti-money laundering and gaming licence record-keeping requirements.
• Transaction and financial records: Retained for a minimum of seven years following the date of the transaction, in line with standard financial record-keeping obligations.
• Identity verification documents: Retained for the duration of your membership and for five years following account closure, or longer if required by regulatory authority.
• Communications and support records: Retained for three years from the date of the communication, unless the communication relates to a dispute or regulatory matter, in which case it is retained for the duration of that matter plus three years.
• Technical and usage data: Anonymised or deleted after 24 months from the date of collection unless required for an ongoing security investigation.

Once a retention period has expired, fc77 will securely delete or irreversibly anonymise the relevant data so that it can no longer be associated with an identifiable individual.

11. Your Data Rights

As a fc77 member, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the fc77 support team via live chat at fc77.io. Requests will be acknowledged within 48 hours and processed within a reasonable timeframe consistent with fc77's obligations:

• Right of access: You may request a copy of the personal data that fc77 holds about you.
• Right to rectification: You may request that fc77 correct any personal data that is inaccurate or incomplete.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction: You may request that fc77 restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to data portability: You may request that fc77 provide a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing carried out on the basis of fc77's legitimate interests, or to the use of your data for direct marketing purposes. Objections to direct marketing will always be honoured immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.

12. Children and Minors

The fc77 platform is strictly for adults aged 21 and over. fc77 does not knowingly collect personal data from any person under the age of 21. If fc77 becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated account will be closed. If you believe that a minor may have registered an fc77 account, please contact fc77 support immediately at [email protected] so that the matter can be investigated and resolved without delay.

13. Changes to This Privacy Policy

fc77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, fc77 will notify registered members via email and via a prominent notice on the platform prior to the changes taking effect. We encourage you to review this Policy periodically. Your continued use of the fc77 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by fc77, please contact the fc77 data protection team via the live chat facility available at fc77.io. Our support team is available 24 hours a day, 7 days a week, and responds in English.

Email contact: [email protected]

By continuing to use the fc77 platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described above. This Policy was last reviewed and updated on 1 January 2026. 21+ Only